What have you gained with SmartShare?
Jean-François Lambert: "SmartShare puts us in a position to structure all our projects and tasks better, which means we can delegate in a clearer and more transparent way. Information that could go astray or be re-created multiple times is now centralized and standardized. Naturally, the quantity of work remains the same, but we are better organized and we work more efficiently."
Was this easy for you?
"Using SmartShare meant a cultural change within the enterprise, which is not always welcomed by everybody. The help program did prove its worth. After a few small-scale, highly targeted projects had been implemented, even the more reluctant saw it as highly practical. The help program was useful since it resolves users’ real practical problems. Its guidance is indispensable and EASI personnel have been particularly instructive and patient. These initial successes allowed us to gain the confidence of our users, as a result of which we are now able to take on more ambitious projects."