As Senior Customer & Administrative Officer for the IT Solutions department, your mission is to be one of the main points of contact, both internally and externally.
You follow up on customers and are available for their various requests. They consider you as their trusted person who finds solutions in all situations. You also coordinate the administrative part of the department and become the person of reference who is called upon for any organizational request.
Your enthusiasm, your legendary good vibes, your versatility and your sense of service make you an efficient person who is appreciated by all.
As you will have understood, your role allows you to perform a wide variety of tasks and to take part in a multitude of projects. Every day is different and that's what makes this job so exciting.
And if you like this job, you might as well do it in the Best Workplace of Belgium since 2015 ;-)
After having followed a customized training on how we operate internally and with our customers, you will have to :
- Plan and organize new employee onboardings, arrival lunches, training, meetings, annual briefings,...
- Be responsible for the creation and continuous improvement of our presentations, PowerPoint,... for meetings and trainings
- Ensure the smooth running of the technical teams' shifts by planning their schedules
- Assist project/contract managers in planning for unforeseen events
- Ensure a proactive and efficient follow-up with customers in the closing of their projects: payment, customer satisfaction,... Your goal is to put the human element at the center of the client/Easi relationship
- Be the client's point of contact for logistical issues (maintenance, deliveries,...), communications in a broad sense
- Generate reports & KPIs for our activities
- Monitor customer satisfaction: annual surveys, call back,...
- Take the lead on customer calls in case of overload of our teams to avoid making our customers wait
- Trilingual FR/NL/EN
- Excellent interpersonal skills
- Love customer contact
- Rigorous and organized
- Very good knowledge in Office suite
- Experience in a similar function
- Proactive in proposing new ideas
- Bachelor or Master's degree, ideally in administration, management assistance,...
- Company car and unlimited fuel card
- Meal expenses
- Hospitalization insurance Alan: innovative, transparent and paperless health partner. Possibility to add ambulatory and dental insurance (specialists, doctors, dentists,...) at a lower cost than if taken individually
- Group insurance
- Cell phone subscription
- Seniority leave
- Platform to convert year-end bonus into additional and personalized benefits
Fun and stimulating work environment:
- Transparent communication
- Modern and wellness-oriented offices
- Young and dynamic management, always looking forward
- Events: business trips abroad, sports events, team-building, gala evenings, etc.
- Fresh fruit, free breakfast 1x/month, game room (darts, video and board games, kicker,...), afterwork every Friday offered by Easi,...
- Possibility of rapid evolution
- Possibility to become a shareholder after 3-4 years