Shared inbox with efficient access

Email was made to communicate, not to collaborate. Rooftop adds a new dimension to that, by making emails collaborative. 

We break open the containers that surround emails to unlock information your team might be missing. Gain internal visibility with shared inboxes without losing the privacy of a personal inbox. 

Stop losing time searching for the right information and align your team to increase average handle time. Focus on what you do best: creating the best possible customer service.

shared inbox and personal inbox

Customer service is about delivering an experience customers come back for

Why would you treat customers as tickets, when you are trying to offer them a tailor-made customer service? 

Know your customers

Stop jumping between platforms when everything you need to know about your customers is at your fingertips. Get to know your customers, suppliers or stakeholders with a clear overview of the previous interaction they had with your brand.

In a blink of an eye you can see the summary of previous interactions so you and your teammates can deliver a more personal customer service. Upselling or cross-selling was never so easy.

Customer profiles to see previous interactions

Award-winning customer service teams are data-driven

Measure what matters to most with Rooftop's analytic reports. Get the data you are searching for right away from your inbox and previous interactions. See where you can improve your team to answer faster and deliver more. 

Evaluate your team's performance, see new opportunities and coach where needed. Boost metrics like CSAT based on insights, or see where your team can go on auto-pilot, so they can spend more time delivering the best possible customer service.

Analytic & reporting dashboard

Your data is safe with us

GDPR proof

ISO 27001 Certified

No third-party interference

It's all about automation and collaboration

Auto-routing to the right person

With Rooftop you manage inboxes to get them organized instead of slowing you down. Smart assignments route the right conversations to the right persons automatically or based on the rules you create.

Create workflows to auto route shared inboxes

Merge conversations

Linked conversations let you see previous interactions so you can deliver a tailor-made answer/offer and build relationships that last. Broken conversation chains? Rooftop detects and adjusts them. 

No more split emails with broken email chain detection

Reply templates

Answer frequently asked questions more consistently with a personal touch and in just a few clicks. Create happy customers in less time. 

email canned responses

Auto-routing to the right person

With Rooftop you manage inboxes to get them organized instead of slowing you down. Smart assignments route the right conversations to the right persons automatically or based on the rules you create.

Create workflows to auto route shared inboxes

Merge conversations

Linked conversations let you see previous interactions so you can deliver a tailor-made answer/offer and build relationships that last. Broken conversation chains? Rooftop detects and adjusts them. 

No more split emails with broken email chain detection

Reply templates

Answer frequently asked questions more consistently with a personal touch and in just a few clicks. Create happy customers in less time. 

email canned responses

Arange your inbox with tags

Mentioning is the new CC, Bcc or forward

Rooftop makes attaining inbox zero possible

Content management @ your fingertips

Be where your customers are - Be mobile

Rooftop shared inbox mobile application

How to get started

Free trial

Try Rooftop for 14 days.
No commitment, no credit card required.
Just an email address and you are all set to create a better customer experience. 

See Rooftop in action

Convinced, but want to learn more?
Get in contact with one of our customer success managers and see how it works. 
We will get in touch as soon as possible.