Aim for the customer-wow

Don’t make customers feel like they’re a ticket. Free up time to understand the people you're talking to. Rooftop creates a framework for you to deliver the best customer experience. 

Get started in no time

Rooftop makes email workable again, with an intuitive platform that looks and feels like an inbox. We broke down the principles of e-mailing and have upgraded them big time.

Regain control over your workday

Canned responses, automatic assignment of emails, user-friendly workflow creation, ... everything you need to make your team productive again. Say goodbye to recurring actions and pay more attention to customers.

The shared inbox for customer support teams

contact@, info@, support@ teams: we’ve got the inbox that matches your needs. Avoid missed messages and duplication of work. Rooftop offers you the overview you are missing right now. No more switching between platforms: we make it all possible.

Collaborate in team

Stop sending emails about emails, cc, bcc's or forwarding. Just mention team members in a conversation with private notes.

Collaboration with internal mentioning

Team member roles

Get your inbox organized by assigning roles to your team members, giving them access to what they need.

Assigning user roles

Assign or pick-up messages

Easily pick-up or assign messages from the shared inbox. See who’s working on what and make sure nothing slips through the cracks.

Assign emails

Declutter your inbox

Smart conversation detection notifies you when Rooftop detects a broken conversation chain. Instantly see previous conversations to get a better context. 

No more split emails with broken email chain detection

Collaborate in team

Stop sending emails about emails, cc, bcc's or forwarding. Just mention team members in a conversation with private notes.

Collaboration with internal mentioning

Team member roles

Get your inbox organized by assigning roles to your team members, giving them access to what they need.

Assigning user roles

Assign or pick-up messages

Easily pick-up or assign messages from the shared inbox. See who’s working on what and make sure nothing slips through the cracks.

Assign emails

Declutter your inbox

Smart conversation detection notifies you when Rooftop detects a broken conversation chain. Instantly see previous conversations to get a better context. 

No more split emails with broken email chain detection

Simplify work, streamline your support

Deliver a better customer experience without having to work harder. Get context quicker and take better actions faster. All customer support features your team needs in a workable shared inbox. 

Automation frees up time for what really matters

Repetitive jobs take a lot of time, time that you can better spend on supporting customers. Put your support on auto-pilot when possible.

With Rooftop, you can route the emails to the right person or build workflows with simple rules to categorize emails or conversations.

Map out internal processes in Rooftop and always stay on top of things. 

Provide your team with all the tools they need to make your customers happy. 

automatically assigned emails

Features that help you regain control over your workday

Create tags

To group conversations and gain a shareable overview of ongoing projects.

Share the workload

Create rules within Rooftop to share the workload evenly over your team members.

Manage statuses

To Reply, Waiting for answer, Urgent. Manage your inbox to give a quicker reply with simple reminders. 

Canned responses

Give consistent answers to recurring questions with saved responses. Personalize them when needed. 

Awesome customer service any place any time

Rooftop shared inbox mobile application

Inbox analytics for better customer support

Know your customers & suppliers

Get a clear overview of the previous interaction a customer, supplier or stakeholder had with your brand and deliver a more personalized experience. 

Customer profiles to see previous interactions

Team productivity & performance

Track and monitor the activity of your team with charts and reports that will visualize your KPI's and help you to improve your team. Get detailed stats about your team's workload.

Rooftop statistics about emails

Know your customers & suppliers

Get a clear overview of the previous interaction a customer, supplier or stakeholder had with your brand and deliver a more personalized experience. 

Customer profiles to see previous interactions

Team productivity & performance

Track and monitor the activity of your team with charts and reports that will visualize your KPI's and help you to improve your team. Get detailed stats about your team's workload.

Rooftop statistics about emails

How to get started?

Free trial

Try Rooftop for 14 days.
No commitment, no credit card required.
Just an email address and you are all set to offer a better customer support. 

See Rooftop in action

Convinced, but want to learn more?
Get in contact with one of our customer success managers and see how it works. 
We will get in touch as soon as possible.