Different shared inboxes, only one platform

Your team may be geographically dispersed, work in different departments or use different email addresses to which they are contacted.

With Rooftop, collaborating has never been so easy. Keep an overview of different email addresses or shared inboxes within a single platform. Easily manage different products or brands and reduce growing pains thanks to a manageable and intuitive back-end. 

Rooftop has three main benefits: increased collaboration, productivity improvements thanks to automation and analytic insights on your team's performance. Everything help desk software needs these days. 

shared inbox and personal inbox

Why a shared inbox can be your perfect help desk software

No more lost emails

Maintain an overview of all emails and ongoing conversations. Rooftop makes it clear which once are still to respond, to assign or new in your inbox and even makes it simple to trace old emails back. 

Increase response time

Collaborating with team members on customer emails has never been so easy. No more forwarding, cc's or bcc's, emailing about emails is a pastime. Be on the same page to deliver the best possible customer support in no time. 

Know your customers

Get a clear overview of the previous interaction a customer, supplier or stakeholder had with your brand and deliver a tailor-made service. Email clients weren't made to give support, Rooftop is.

Take back control

Rooftop is made to free up time for what matters the most. Automate your inbox with handy tools without losing that personal touch. Unleash analytics on your email and see where you can improve your help desk experience.

The shared inbox for internal and external help desk teams

Mentioning is the new CC/Forward

No more internal forwarding, CC’s or BCC’s, just mention team members in a conversation with private notes only visible in the back-end.  

Collaboration with internal mentioning

Team member roles

Assign roles to your team members so your shared inbox stays organized. Giving them access only to what they need. Securing the privacy of a personal inbox and handy for much more. 

Rooftop team roles for helpdesk

Inboxzero pick-up and assign

Automatically route conversations to the right team member or assign them to someone. See who’s working on what and make sure nothing slips through the cracks.

Assign emails

Link conversations

Smart conversation detection notifies you when Rooftop detects a broken conversation chain and prevents your inbox from being cluttered. 

No more split emails with broken email chain detection

Mentioning is the new CC/Forward

No more internal forwarding, CC’s or BCC’s, just mention team members in a conversation with private notes only visible in the back-end.  

Collaboration with internal mentioning

Team member roles

Assign roles to your team members so your shared inbox stays organized. Giving them access only to what they need. Securing the privacy of a personal inbox and handy for much more. 

Rooftop team roles for helpdesk

Inboxzero pick-up and assign

Automatically route conversations to the right team member or assign them to someone. See who’s working on what and make sure nothing slips through the cracks.

Assign emails

Link conversations

Smart conversation detection notifies you when Rooftop detects a broken conversation chain and prevents your inbox from being cluttered. 

No more split emails with broken email chain detection

An empty inbox, happy customers and happy employees

All the reporting and analytics tools you need

Measure what matters the most with Rooftop's analytics reports. See where your team can go on auto-pilot or where you can improve to answer faster and deliver more. 

Awesome help desk service mobile app

Be where your customers are, be mobile. The all-in-one tool that grows with your team and builds loyal customers. An empty inbox makes happy customers and happy employees.

Workflows for shifts and business hours

Build workflows for rule-based email redirection. Or create them to stay ahead of recurring tasks. It is easy, quick and no coding experience is needed. 

Create workflows to auto route shared inboxes

Canned responses

Create response templates for FAQ’s and insert them into a conversation for a more consistent answer.

email canned responses

Database at fingertips

With Rooftop, you have access to a database that stores all the necessary documents related to a conversation at your fingertips.

Rooftop all attachments

Tags that unify communication

Add tags to the communication flow between a specific client, supplier or stakeholder to unify all contact moments. Managers or newcomers immediately gain insights.

add tags and statuses to emails

Workflows for shifts and business hours

Build workflows for rule-based email redirection. Or create them to stay ahead of recurring tasks. It is easy, quick and no coding experience is needed. 

Create workflows to auto route shared inboxes

Canned responses

Create response templates for FAQ’s and insert them into a conversation for a more consistent answer.

email canned responses

Database at fingertips

With Rooftop, you have access to a database that stores all the necessary documents related to a conversation at your fingertips.

Rooftop all attachments

Tags that unify communication

Add tags to the communication flow between a specific client, supplier or stakeholder to unify all contact moments. Managers or newcomers immediately gain insights.

add tags and statuses to emails

How to get started

Free trial

Try Rooftop for 14 days.
No commitment, no credit card required.
Just an email address and you are all set to create a better help desk service. 

See Rooftop in action

Convinced, but want to learn more?
Get in contact with one of our customer success managers and see how it works. 
We will get in touch as soon as possible.