Collaborate around customers

Email wasn't made to collaborate. It was made to communicate, but your needs changed. We get that, ours did too. Customers are getting more and more demanding, requesting quicker response times that are even defined in SLA's. You need the ability to act quickly, collaborate with team members or other departments, to deliver the best possible customer experience. Say Hello to Rooftop: it is everything you need.

Mention team members or other department members with internal messages that are only visible in the back-end. Work around customer's questions and deliver that "customer wow" you were aiming for. Keep everyone in the loop, get context faster and answer like a pro in no time. 

Collaboration with internal mentioning

One inbox, different shared inboxes

Rooftop is the shared inbox with efficient access that helps you regain control over your workday. Don’t make customers feel like they’re a ticket. Rooftop frees up time to understand the people you're talking to. We create the framework so you can deliver the best customer experience. 

We break open the containers that surround emails to unlock information your team might be missing. Gain internal visibility with shared inboxes (support@, development@, YourCompanyName@ any inbox you want) without losing the privacy of a personal inbox. Stop losing time searching for the right information and align your team to increase average handle time.

shared inbox and personal inbox

Create the experience that matches the needs of your customers.

Rome wasn't built in one day. A great product and customer experience that really matches your customer's needs neither. Your customer success managers must deliver any place any time. Rooftop makes it all possible. 

Rooftop shared inbox mobile application

Know your customers - upgrade your team

Customer interactions overview

Get to know your customers, suppliers or stakeholders with a clear overview of the previous interaction they had with your brand. Upselling or cross-selling was never so easy. 

Rooftop customer information

Shared inbox reports & analytics

Award-winning customer success teams are data driven. Measure what matters to most with Rooftop's analytic reports. See where you can improve your team to answer faster and deliver more. 

Rooftop statistics about emails

Customer interactions overview

Get to know your customers, suppliers or stakeholders with a clear overview of the previous interaction they had with your brand. Upselling or cross-selling was never so easy. 

Rooftop customer information

Shared inbox reports & analytics

Award-winning customer success teams are data driven. Measure what matters to most with Rooftop's analytic reports. See where you can improve your team to answer faster and deliver more. 

Rooftop statistics about emails

How to get started?

Free trial

Try Rooftop for 14 days.
No commitment, no credit card required.
Just an email address and you are all set to create customer success stories. 

See Rooftop in action

Convinced, but want to learn more?
Get in contact with one of our customer success managers and see how it works. 
We will get in touch as soon as possible.