CRM Project Manager

As a Project Coordinator for CRM projects, you are the driving force behind the successful implementation of modern CRM solutions for our clients. You manage projects from A to Z, overseeing planning, budget, and scope, and coordinating both client and internal teams toward a successful outcome.

You will work on multiple CRM projects simultaneously, for clients in various industries. Today you may be guiding an international player in the pharmaceutical sector, and tomorrow you could be supporting an innovative retail scale-up. Variety and dynamism are key elements you’ll encounter every day in this role.

You’ll be part of an organization that has been recognized as one of Belgium's Best Workplaces since 2015 – and that’s reflected in our culture, approach, and team spirit.

After an in-depth onboarding by our CRM experts, you will take on your role independently and be responsible for:

• Coordinating and managing CRM implementations for clients
• Creating and monitoring project plans, deadlines, and budgets
• Leading functional and technical teams (consultants, developers, integration specialists)
• Acting as the central point of contact for clients and managing expectations
• Identifying risks and taking proactive action when needed
• Organizing and facilitating workshops, demos, and status meetings
• Ensuring timely and high-quality delivery of project deliverables
• Supporting change management and user adoption for clients
• Reporting progress to internal and external stakeholders

Must-have:

• Bachelor's or Master’s degree, preferably in IT, Business, or Management
• At least 2 years of experience as a project coordinator or project manager in CRM projects
• Strong knowledge of CRM solutions and project methodologies
• Excellent organizational skills and attention to detail
• Client-focused, strong communicator, and solution-oriented
• Comfortable working in a multi-project environment
• Willing to visit clients on-site 2 to 3 days per week
• Valid driving license (Category B)
• Excellent command of English

Nice to have:

• Fluent in French
• Affinity with digital transformation and IT systems
• Strong analytical and critical thinking skills
• Commercial flair – able to spot opportunities with clients

Competitive compensation package with fringe benefits:

• Company car with fuel/charging card (unlimited within Belgium)
• Meal and eco vouchers
• Hospitalization insurance (optional outpatient and dental coverage)
• Group insurance
• Mobile subscription
• Extra vacation days based on seniority
• Cafeteria plan for optimizing bonuses and year-end premiums

Inspiring work environment:

• Transparent communication & flat organizational structure
• Modern offices with a focus on well-being and collaboration
• Team activities: teambuildings, sports events, galas, etc.
• Gaming room, free breakfast, fruit, afterwork Fridays, and great coffee ;-)

Growth opportunities:

• Fast career growth, both horizontally and vertically
• Opportunity to become a shareholder after 3 to 4 years