Junior Quality Officer

As a Quality Officer, your main mission is to guarantee the flawless quality of our Smartsales and Rooftop solutions. Every three months, our developers release a new version of these software. That's where you come in: your role is to test these updates on iOS, Android and the web before they go into production. On a daily basis, you wear two hats!

1. Guardian of the user experience
Your job doesn't stop at checking whether updates work properly. You go far beyond that! Your trained eye allows you to assess whether our solutions are logical, intuitive and ergonomic. Your goal? Put yourself in the shoes of the everyday user to make our applications as user-friendly as possible.

To achieve this, you work closely with developers, analysts and designers. Together, you share a common goal: making our applications evolve. You're the one who gives the final green light before each new version goes live.

2. Go-to point of contact for our customers
At the same time, you're the go-to expert for our users. You know the ins and outs of our applications' features, making you the ideal person to advise and guide our customers whenever a question or technical issue comes up.

In this central role, you follow up on customer requests and any bugs by forwarding them to the right teams. You coordinate with developers, consultants and customers to ensure a fast and efficient resolution.

And if this job sounds like you, why not do it at Belgium's Best Workplace since 2015! 😉

After in-depth training delivered by our top experts, here's what your day-to-day will look like:

• Test new versions of our Smartsales and Rooftop solutions — On iOS, Android and the web, you'll check their quality before they go into production.
• Analyze the user experience — Your trained eye will help determine whether our solutions are logical, intuitive and ergonomic, making them ever more user-friendly.
• Collaborate with our teams — Developers, analysts and designers: you'll work hand in hand with a shared goal of making our applications evolve.
• Be the go-to point of contact for customers — Thanks to your expertise, you'll answer their questions and support them through any technical issues.
• Follow up on requests and bugs — You'll forward these to the right teams and ensure resolution by coordinating with developers, consultants and customers.

Must-have:

• Bachelor's or Master's degree, ideally in Marketing
• Structured and organized
• Comfortable working with technically skilled stakeholders
• Natural ease in customer relations
• Able to manage several projects simultaneously
• Passionate about new technologies
• Resourceful and always eager to learn
• Proactive, anticipates needs
• Good command of English

Nice-to-have:

• Good command of Dutch

Competitive package:

• Company car with unlimited fuel/charging card
• Meal vouchers
• Eco-vouchers
• Alan hospitalization insurance: an innovative, transparent and paperless health partner
• Option to add outpatient and dental insurance (doctors, specialists, dentists,…) at a more advantageous rate than if taken out individually
• Group insurance
• Mobile subscription
• Seniority leave days
• Platform allowing you to convert your year-end bonus into additional, personalized benefits

A fun and stimulating work environment:

• Transparent communication
• Modern, wellbeing-oriented offices
• Accessible management, with a young and collaborative spirit
• Events: gala evening, team buildings, afterworks, sports events,…
• Fresh fruit, free breakfast once a month, game room (darts, video and board games, foosball,…), food trucks,…

Opportunities:

• Fast-track career growth
• Possibility of becoming a shareholder after 3-4 years

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