Your challenge

Your IT department is focusing on strategic IT projects but keeps receiving tons of questions from end-users. You know your end users are extremely important for your business, but they are delaying your IT team to work on projects on a higher level.

Co-sourcing contracts

Our proposal

Ticketing management

Your end users get access to our extranet where they can add questions, exchange with our experts and follow-up the status of their ticket.

Remote support

Our system engineers take over the control of your end users’ computers to check settings and fix issues in real time.

Maintenance tasks

Upgrading Operating Systems and/or other software that runs on your end users computers can be left in the hands of our system engineers.

License management

Are you sure all your end users are running legally compliant software on their workstations? Our end user support team can keep an eye on it and act proactively if needed.

Computer park inventory

Struggling to keep a clear overview on all end points in your environment? We can make the inventory for you and keep it up-to-date as a service in our end user support contract.

Computer renting

Instead of purchasing endpoints for your users, you can also choose for a renting model. Contact us if you want to know more about this interesting way of disposing of recent IT material.

Usage Monitoring

You want to monitor the real usage of all your software licences and endpoints? We can provide this service in our end user support framework. 

Patching & updates

Be sure that all your end users always download & install the latest security updates and fixes! Via our end user support offering, we can either provide your end users with help while they do it, or we can do it for them - proactively.

Your benefits

Stay focused

Concentrate your in-house people and skills on strategic, business critical projects and entrust support tasks to your partner.

Fixed price

Unlike most competitors, we prefer working in fixed-price mode. We believe this way of working is your best guarantee for your satisfaction.

Pro-activity

Our end user support services go further than helping your end users when there is a problem. We go the extra mile to avoid the problem in the first place.

We are already helping them

Chehoma Atelier D'Ambiances
Laurenty
DHL
Belgian Diagnostic Company
UCM
IPM Group
Coface Belgium
Casa International
Fonds National de la Recherche
Clear Channel Belgium
Port de Bruxelles
Interleuven
Pairi Daiza
Tibi
iscal-sugar.jpg
CHU Tivoli
Ligue Braille
Tapibel
Intercommunale sociale du Brabant Wallon
Bekaert Deslee
Securex
Brabants Apothekers Forum
Wust construction
Magnolia
Van Marcke
Segal
Flandria Aluminium
Lamifil
Van De Velde
Galloo
Mediwet
Roularta Media Group
Vandewiele
FoodDrinkEurope
Fedasil
Agora Group
La Lumière ETA ASBL
TCM
Delfood
CHM - Centre Hospitalier de Mouscron
Yamazaki Mazak Europe
Dovy Keukens
Union Nationale des Mutualités Socialistes
Auvibel
Hôtel de ville de Mouscron
Continental sweets
assar.jpg
Monument Vandekerckhove
Meusinvest
Facq
Besix R.E.D.
CEN & CENELEC
Actissia Belgique
Wanty maurice établissements
Flamant
Matexi
Boerenbond
Agriphar
O'Tacos Corporation
Igretec
eddie-stobart.jpg
Vitalo
Clinique Saint-Luc
Assar Architects
AB Restauration
Intercommunale d'incendie de Liège et environs
GH Group
Koeckelberg entreprises
Eutraco
LDA Coop
Viangro
CHC
Parc des Expositions de Bruxelles
Gezinsbond
MDxHealth
ISOSL
BEP
Technopolis
Ronveaux
LWB
Ter Molst
speos Belgium
Dragone Entertainment
Médecins Sans Frontières
Martin's Hotels
Autocenter Goedert
Centre Hospitalier de Mouscron
Astrid
Burger King
Intradel
Doyen Auto
Toit & Moi
Gemeentebestuur Sint-Jans-Molenbeek
IRE
Conception Etude et Coopération de Formation
Bergerat Monnoyeur logo
ABVV Werkloosheidskas - FGTB
Breast International Group
FISA - Deficom
Carlson Wagonlit
Idelux AIVE
Grand Hôpital de Charleroi
Cesi Prévention
Le Pass - Parc d'aventures scientifiques
Rauwers Controle
Ava Papierwaren
Trendy Foods Belgium
Cric - Occn
Galliker Transports Belgique
Paulus Traiteur
mestdagh
House concept
Santander Consumer Finance Benelux
EORTC
Iris Cleaning Services
Covalux
Lloydspharma
Charlier Brabo Group
CHWAPI - Notre-Dame
High-Co Data
CHBAH - CH du Bois de l'Abbaye et de Hesbaye
Aisin Europe
Hodi & Allbox
Société Wallonne du logement
Inasep
KOVAG
SPAQuE
Houyoux constructions
Cercle royal pharmaceutique de l'arrondissement de Nivelles
Cebeo
Kneip Ingénieurs-Conseils
Koninklijk Limburgs Apothekers Verbond
SBS
VO GROUP
Fost Plus
Ecowerf
ArcelorMittal Ringmill
Banimmo
Aquafin
JBC
Les Amis des Iles de Paix et de l'Action Pain de la Paix ASBL
Motor-Parts
Berhin
CRP Les Marronniers
Opzoekingscentrum voor de Wegenbouw (OCW)
Golf Château de la Tournette
Antwerp World Diamond Centre
ECP-Familia
Fondation contre le Cancer
In BW
Entreprises réunies R. de Cock
Hansea
Febiac
Comeos
Cobardi
Nexis
Integrale
Intradel
Union Wallonne des Entreprises
Technical Airborne Components Industries
Institut wallon de l'évaluation, de la prospective et de la statistique
Commission de surveillance du secteur financier
Delfood
Conti7
Epsylon ASBL
Ubiway Retail
Cobepa
Synlab
Institut de Pathologie et de Génétique
Menouquin
Paprika
Exki
Gaming1
Oaktree
Tailorfit
Merit Capital
Chaussures Maniet
Institut luxembourgeois de régulation
Pur Natur
Grant Thornton Belgium
Masterplan
Tip Top industrie
Société Nationale des Habitations à Bon Marché
Pioneer Europe
Donckers
KBVB-URBSFA
uMedia
MIWA
Kneip Communication
Vias Institute
Liedekerke Wolters Waelbroeck Kirkpatrick
Securit
Cembureau - Association Européenne du Ciment
Transports Fockedey
Mensura
Lixon
navitrans.jpg
Gaming1 logo
Chambre des Métiers du Grand-Duché de Luxembourg
Daoust
Banque Degroof
Cassis Paprika
mainsys-group.jpg
Clinique Sans Souci
Vermeiren
Resto.be
ACLVB-CGSLB
Klinik St. Josef St. Vith
Ecetia intercommunales
Friends of Europe
Sowalfin
Eloy
Société Wallonne de gestion et de participations
Maison Marie-Immaculee
New Lachaussée
Premed
A.I.D.E
Cefora/Cevora
Compagnie de Banque Privée
Materne Confilux
Mayerline
Credendo Group
Sofina

I want support for my end users!

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