Your challenge

Your IT department is focusing on strategic IT projects but keeps receiving tons of questions from end-users. You know your end users are extremely important for your business, but they are delaying your IT team to work on projects on a higher level.

Co-sourcing contracts

Our proposal

Ticketing management

Your end users get access to our extranet where they can add questions, exchange with our experts and follow-up the status of their ticket.

Remote support

Our system engineers take over the control of your end users’ computers to check settings and fix issues in real time.

Maintenance tasks

Upgrading Operating Systems and/or other software that runs on your end users computers can be left in the hands of our system engineers.

License management

Are you sure all your end users are running legally compliant software on their workstations? Our end user support team can keep an eye on it and act proactively if needed.

Computer park inventory

Struggling to keep a clear overview on all end points in your environment? We can make the inventory for you and keep it up-to-date as a service in our end user support contract.

Computer renting

Instead of purchasing endpoints for your users, you can also choose for a renting model. Contact us if you want to know more about this interesting way of disposing of recent IT material.

Usage Monitoring

You want to monitor the real usage of all your software licences and endpoints? We can provide this service in our end user support framework. 

Patching & updates

Be sure that all your end users always download & install the latest security updates and fixes! Via our end user support offering, we can either provide your end users with help while they do it, or we can do it for them - proactively.

Your benefits

Stay focused

Concentrate your in-house people and skills on strategic, business critical projects and entrust support tasks to your partner.

Fixed price

Unlike most competitors, we prefer working in fixed-price mode. We believe this way of working is your best guarantee for your satisfaction.

Pro-activity

Our end user support services go further than helping your end users when there is a problem. We go the extra mile to avoid the problem in the first place.

We are already helping them

Continental sweets
Actissia Belgique
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Credendo Group
Securex
Agriphar
Hodi & Allbox
Exki

I want support for my end users!

Recent articles

Security
Fabio Griffet
Fabio Griffet
06/07/2020
Why is End User Support As A Service successful? If we're honest there are several different elements who make this service so rewarding. In my opinion there are 4 main raisons.
IBM Power
Günther Imbrechts
Günther Imbrechts
29/06/2020
This is a very short but really important blog post for Domino and Power i administrators.
Adfinity
Justin Joly
Justin Joly
02/06/2020
What is Co-Sourcing collaboration mode? Find out how EASI can become an extension of your business. All this in order to help you cover your "IT-related" needs in a professional manner. By means of the Co-Sourcing contract, EASI aims to become an extension of your business.