Job description

As a Support Engineer, your mission is to use your analytical and technical skills to identify and understand the specific needs of the customer. You will be responsible for troubleshooting and resolving end-user problems.

Customer contact and technical problem solving are an important part of your daily work.

And if you like this job, you might as well do it at the Best Workplace in Belgium since 2015! ;-)

Responsibilities

After a thorough tailor-made training you will be able to do the following:

  • Answering incoming calls and mails from end users
  • Handle tickets that help the customer: recover passwords, fix printer problems, solve application problems ...
  • Documenting problems & the solution proposed to the customer
  • Helping both remote and on premise customers with their problems
  • Troubleshooting to resolve bugs, network issues, hardware failures ... troubleshooting
  • Improve standard processes & procedures

Profile

 

Must-have:

  • Bachelor's or master's degree in IT
  • Good problem solving, organizational and listening skills
  • Very good interpersonal skills and the ability to work well in a team
  • Be communicative and like customer contact
  • Dutch or French speaking with very good knowledge of the other language
  • 0 to 5 years of experience in a similar function

 
Nice-to-have:

  • Curious, independent mindset
  • Flexible mindset & willing to work outside normal working hours

Benefits

 

Competitive salary package with fringe benefits:

  • Company car with fuel card for unlimited use
  • Meal allowances
  • Eco-vouchers
  • Hospitalization insurance Alan: innovative, transparent and paperless health partner. Ability to add outpatient and dental insurance (specialists, doctors, dentists,...) at a lower cost than if taken separately
  • Group insurance
  • GSM subscription
  • Seniority days
  • Cafeteria plan in which there is the possibility to optimize the year-end bonus towards additional, personalized benefits

 
A fun and stimulating work environment:

  • Transparent communication
  • Technical coaching by our Senior Networking & Security Engineers
  • Modern, welfare-oriented offices
  • A young, dynamic and future-oriented management
  • Events: business trips abroad, sports and team building events, gala evenings, etc.
  • Fresh fruit, free breakfast once a month, gaming room (darts, PlayStation, board games, kicker table,...), afterwork every Friday, and ... strong coffee ;-)

 
Opportunities:

  • Opportunity to grow rapidly, both vertically and horizontally
  • Possibility to become a shareholder after 3-4 years

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