Why did you choose SmartSales?
"We already had an app before SmartSales, but it was not optimally linked to our back-end service. There was still a lot of paperwork to be done. We really needed an app to register our orders so that we wouldn't have to write this down on paper and send it by fax later. So we had different goals. On the one hand, we wanted to digitize. All orders and technical sheets for example, but also our catalogs. On the other hand, we wanted a customer follow-up to be smoother and easier. By bringing our entire process together in one system, we now manage that very well. Our back-end no longer has to wait and has a real-time view of the current situation."
"It is very easy to work with EASI, you can always reach someone via e-mail, via the extranet. If something is very urgent, just pick up the phone. You can always reach someone who can help you and usually they have found a solution within the day."
Sigurd Staelens, COO, Soria Bel
"This aspect was decisive for me. The fact that our back-office can follow the situation live, and can immediately follow the order forms if something still needs to be adjusted, saves us an enormous amount of time. What's more, errors can be removed very easily, which means that no wrong or incorrect products are delivered. This digitization also brought a third advantage. The daily time savings for our representatives can not be underestimated."
"The daily time savings for our representatives can not be underestimated."
How was the app received by the sales reps?
"Very well. SmartSales is very user-friendly. Our sales representatives are of all ages and they got away with it immediately. You notice that the user-friendliness has also been extended to the web manager. Even to the extent that I hardly had to give any training to the back office. Everybody started working with it right away."
Which features are most interesting to you?
"The documents are a very interesting feature in the application. Our representatives can always show customers the latest version of documents or technical datasheets of the products. They also use this feature to show presentations and movies of the products. It is very easy to highlight certain things and then immediately forward them to the customer by e-mail."
"We previously had a separate app for this. As a result, they had to switch between apps very often, which meant they lost valuable time. Now the whole process can be done from one app and that's a big advantage.
What are other interesting features?
"The planning module is also very popular. At the push of a button, our sales reps can easily make an appointment, which is linked to a specific customer. They can also very easily draw up lists, for example of the appointments they have that day. The planning module is really nice and easy to work with."
How is the relationship with EASI?
"It is very easy to work with EASI, you can always reach someone via e-mail, via the extranet. If something is very urgent, just pick up the phone. You can always reach someone who can help you and usually they have found a solution within the day. It is really very easy to work with them. What you also feel is that this application is ‘alive’. The application itself is very stable, but you notice that time and energy is being put into it. There are always new updates to improve and optimize the ease of use. It's nice to know that your solution is future-proof."
