Support Desk
It's important that Direct clients can still easily find their way to our engineers when facing an issue.
The three options to open a support ticket remain the same:
Customer Portal
Telephone
Call us at 055/66.85.22
Reach us on supportdesk@easi.net
Remote support session
In agreement with one of our engineers you can start remote assistance. The engineer will then take over your computer via Teamviewer.
Teamviewer not installed yet? Follow these steps:
- Click on 'Download Teamviewer' below
- Open the file
- When your computer asks for permission, click 'Yes'
MacOS user? Please check out this guide for additional help.
Additionally, an extra button has been added to our general Easi Support page to avoid confusion with Support for other solutions and services.
An overview of our Managed Services
Cybersecurity
A cyberattack can not only cost your organization tons of money, but will also hurt your reputation. Stay ahead at all times and leave hackers biting the dust.
Modern Workplace
The workplace of the future is based on Microsoft 365. We help you implement all apps and applications, not only smoothly, but also securely.
Azure Cloud
We rely on Microsoft Azure as our cloud platform, so your business gets access to the security, maintenance, and compliance that Microsoft continuously invests in.
Support
Count on the help and support of a extensive IT team. We help you prevent problems, resolve them as quickly as possible, and ensure they don't recur.
Customer Success
Optimizing an IT budget, coordinating long-term technological investments, and interpreting market trends. We deploy our internal experts to figure this out for you.
Employee Training
Our certified experts help your employees get started with their new productivity tools through training and regular consultation sessions. Prepare them for the future, today.
Our Managed Services Packs
Our Managed Services provide customers with comprehensive, cost-effective, and seamless IT solutions. To simplify management, enhance system performance, and ensure all components work harmoniously together, we have developed Managed Service Packs. This approach also reduces costs, streamlines support, and offers scalability to grow with your business.
Watch pack
We consider Watch to be the fundamental security standard for all organizations, encompassing vital components to offer customers peace of mind.
Guard pack
Guard enhances security measures. This comprehensive formula includes the most proactive and reactive security components, making it the best value-for-money option for customers.
Shield pack
Shield represents a customized solution that fully alleviates organizations from their IT environment. We consider this to be the pinnacle of security standards for top-tier performance.
These customers already rely on our Managed Services Packs, and you?
See how we helped them
"Our international strategic vision made it clear that the cloud was to be our end result."
"It's nice to work with a respected player who is always up to date on the latest state of the art."
"If you don't have good IT systems, growth is accompanied by gigantic chaos and many problems."