Support Desk

It's important that Direct clients can still easily find their way to our engineers when facing an issue. 

The three options to open a support ticket remain the same: 

Customer Portal

Telephone

E-mail

Remote support session

In agreement with one of our engineers you can start remote assistance. The engineer will then take over your computer via Teamviewer.

Teamviewer not installed yet? Follow these steps:

  1. Click on 'Download Teamviewer' below
  2. Open the file
  3. When your computer asks for permission, click 'Yes'

Download Teamviewer

MacOS user? Please check out this guide for additional help.

Easi Ronse Support

Additionally, an extra button has been added to our general Easi Support page to avoid confusion with Support for other solutions and services.

Go to Easi Support

An overview of our Managed Services

Cybersecurity

A cyberattack can not only cost your organization tons of money, but will also hurt your reputation. Stay ahead at all times and leave hackers biting the dust.

Modern Workplace

The workplace of the future is based on Microsoft 365. We help you implement all apps and applications, not only smoothly, but also securely.

Azure Cloud

We rely on Microsoft Azure as our cloud platform, so your business gets access to the security, maintenance, and compliance that Microsoft continuously invests in.

Support

Count on the help and support of a extensive IT team. We help you prevent problems, resolve them as quickly as possible, and ensure they don't recur.

Customer Success

Optimizing an IT budget, coordinating long-term technological investments, and interpreting market trends. We deploy our internal experts to figure this out for you.

Employee Training

Our certified experts help your employees get started with their new productivity tools through training and regular consultation sessions. Prepare them for the future, today.

Our Managed Services Packs


Our Managed Services provide customers with comprehensive, cost-effective, and seamless IT solutions. To simplify management, enhance system performance, and ensure all components work harmoniously together, we have developed Managed Service Packs. This approach also reduces costs, streamlines support, and offers scalability to grow with your business. 
 

More on our packs

Watch pack

We consider Watch to be the fundamental security standard for all organizations, encompassing vital components to offer customers peace of mind.
 

Guard pack

Guard enhances security measures. This comprehensive formula includes the most proactive and reactive security components, making it the best value-for-money option for customers.

Shield pack

Shield represents a customized solution that fully alleviates organizations from their IT environment. We consider this to be the pinnacle of security standards for top-tier performance.

These customers already rely on our Managed Services Packs, and you? 
 

Direct - Managed Services Clients

See how we helped them

Hannecard logo

"Our international strategic vision made it clear that the cloud was to be our end result."

Belfconfect logo

"It's nice to work with a respected player who is always up to date on the latest state of the art." 

Kentucky logo

"If you don't have good IT systems, growth is accompanied by gigantic chaos and many problems."

More information about our offering? Get in touch