Structured ticketing system
Rooftop turns every incoming email into a structured ticket. Unlike traditional shared inboxes, each message is immediately integrated into a clear ticketing environment.
A ticket in Rooftop:
- Has a defined owner
- Includes status tracking (open, pending, resolved)
- Contains full conversation history
- Is centrally visible to the team
- Can connect to external sources such as webforms, extranet, intranet
- Has the possibility to link with QR-codes
Whether a request enters via email, form or scan, it becomes a structured ticket inside Rooftop.
Intelligent workflows
Rooftop allows you to configure workflows that automatically dispatch tickets to the right team or person based on predefined rules. This ensures:
- Immediate assignment
- Faster response times
- Clear accountability
- No manual redistribution
Teams always have a clear overview of who manages which ticket.
Get insights
Rooftop gives managers and team leads clear visibility into:
- Open and resolved tickets
- Workload per team member
- Average time to close a ticket
- Response time trends
- Most frequently asked questions
These insights result in better planning and improved performance.
