Centralise communication and improve efficiency
Managing shared inboxes with traditional email tools often leads to lost messages, unclear ownership and delayed follow-ups.
Rooftop brings structure to team communication by centralising all incoming email in one shared platform. It ensures clear responsibilities, full transparency and efficient handling of every request.
With Rooftop, you can:
- Centralise all incoming communication in one shared tool
- Organise conversations by context, customer, case or project
- Automatically assign messages to the right team or individual
- Monitor response times and service levels
- Maintain a complete and transparent communication history
- Scheduel your whole day en add tasks in your agenda
Rooftop brings clarity, structure and efficiency to team communication, supporting better collaboration and stronger relationships.
Collaborate seamlessly
Respond to a message, leave a comment or assign a conversation to a teammate, all in the same screen. No more CC's or BCC's cluttering your workflow, simply tag and notify colleagues. Team members who are not directly involved can be notified to ensure that everyone stays informed.
By providing a shared platform view, Rooftop allows your team to pick up where others left off, avoiding duplicated work and keeping email chains under control. Transparency and information sharing are central to Rooftop.
Rooftop now also includes a built-in agenda. This allows users to schedule their day, plan meetings and add tasks directly within the platform, ensuring that communication, task management and planning are all handled in one place.
Organize and manage tasks effectively
Clear responsibilities
Assign each conversation to a clear owner so everyone knows who is responsible and nothing is overlooked.
Prioritize your inbox
Snooze emails to temporarily remove them from view and stay focused on what needs your attention now.
Personalize conversations
Rooftop enables personalised communication at scale by keeping all customer context within reach.
Automate workflows
Add deadlines, track progress, and automate routine tasks so your team can focus on what matters most.
Automate your workflow
Rooftop lets you build automatic workflows to get every message and task to the right team member.
Get every conversation where it needs to be based on criteria's you choose. Keyword, type of request, or contact, workflows,... it can be configured without programming skills. This means repetitive tasks are handled for you, leaving your team more time for high-value work.
Use built-in AI assistant
Rooftop’s built-in AI helps your teams increase productivity and focus on what matters most: your customers.
Fully integrated into the platform, the AI assistant supports your team directly within every conversation, no external tools, no switching tabs.
With Rooftop AI, you can:
- Draft and refine emails or internal comments in seconds
- Generate quick, personalized replies
- Summarize long emails and entire conversation threads
- Extract clear next action points
- Translate messages instantly
- Send smart follow-up emails
- Search and retrieve key information across conversations
Thanks to its seamless integration, you can interact with the AI assistant and apply suggested responses with a single click, turning communication into structured, efficient collaboration.
Turn data into insights
Benefit from Rooftop's reporting and KPI tools in order to assess the performance of your team as well as workload assignment. Get detailed stats on your email volume, email frequency, response time, individual performance and much, much more.
These insights help you make informed decisions and continuously improve the quality of your service.
We are already helping them
See Rooftop in action
Book a demo and speak with one of our customer success agents.