Description
Are you someone who thrives on solving technical challenges and delivering outstanding customer IT support? Do you have an analytical mind and a passion for service? Then this internship might be exactly what you're looking for!
As a Customer Experience Engineer, you’ll play a key role in supporting end-users and resolving their IT-related issues. You’ll join our Managed IT Solutions (MITS) team and learn how to switch effortlessly between technical troubleshooting and customer communication.
And if this sounds like something for you, why not do it at Belgium’s Best Workplace since 2015? ;-)
Responsibilities
After a thorough onboarding and custom training, you will be able to:
- Respond to incoming calls and emails from end-users in a professional and efficient manner
- Deepen your knowledge of Microsoft technologies such as Intune, Exchange, Microsoft Defender
- Resolve IT tickets such as: resetting passwords, fixing printer issues, creating user accounts, solving VPN and application issues, managing and installing laptops, and more
- Provide 1st line support
- Document technical issues and the solutions you implement
- Help customers both remotely and sometimes on-site
- Troubleshoot bugs, network issues, hardware failures, etc.
- Suggest improvements to standard procedures and processes
- Be reachable by phone during office hours for user support
- Work toward relevant certifications — with time and support provided during your internship
Profile
Must-have:
- Native Dutch or French speaker with a good command of the other language and fluent in English
- Basic knowledge of Microsoft 365 & Windows Server
- Problem-solving mindset with strong organizational and listening skills
- Excellent interpersonal skills and a collaborative attitude
- Strong communication skills and a love for customer interaction
- Willingness to learn and a curiosity for technical problem-solving
Nice-to-have:
- Curious, proactive and independent mindset
- Possession of a valid driver’s license (B)
Advantages
Specific to your internship:
- You will be assigned a coach who will closely monitor you throughout your internship and assist you with any questions or difficulties
- The opportunity to join the Best Place to Work in Belgium permanently after a positive internship
- During your internship, you will get the chance to improve both your soft skills and your IT knowledge
A fun and stimulating work environment:
- Transparent communication
- Modern, welfare-oriented offices
- A young, dynamic and forward-looking management
- Events: sports and team-building events, etc.
- Fresh fruit, free breakfast once a month, gaming room (darts, PlayStation, board games, kicker table,...), afterwork every Friday, and ... strong coffee ;-)