Exceptional service and know-how are what Lambert & FD are all about. This means an infinite supply of paints, glues and accessories (around 40,000 products); so pretty much everything offered by the biggest manufacturers in the sector.
A key player in Wallonia, this family business has two departments: “Retail” and “Trade”. The latter has nine outlets (Beloeil, Naninne, Lodelinsart, Cuesmes, Wavre, Waterloo, Kain, Mouscron and La Louvière), staffed by 15 representatives with expertise in every technical field that a painting professional might need.
This fantastic sales force has been using SmartSales since July 2016. A speedy service, an offline mode and the fact that it is so easy to use mean that Lambert & FD does not regret its decision!
Interview with Filip Nys, IT Manager and Nicolas Hennuyez, IT engineer:
When he found out that we were looking for a good solution for our sales team, our Account Manager at Proximus recommended EASI and their SmartSales solution. We quickly discovered that EASI could offer us a much more comprehensive application than we would have been able to develop in-house.
After an initial conversation with Nicolas Renquin, we started to get to know the application. Some functions seemed less relevant for our business, while others soon became essential. Site visit reports for example are vital for what we do, as is the option to put together all of our catalogues in the same application. The fact that we could use all the functions offline is also crucial. Our sales reps cover the whole of Belgium, and sometimes they end up in remote areas without much signal.
A partner that listens
From the moment the project began, the EASI team listened carefully to what we needed: client and prospective client files were adapted in record time, meeting all our expectations. As soon as we start working with a new brand, the application is updated by EASI. But even when a function is added or updated, the application is still really easy to use!
Adopted in record time by the sales team
At the beginning, the sales representatives saw this new tool as a Pandora’s box: lots of promises, but lots of questions too. After an initial demo by the EASI team during a seminar, our team had a good idea of what they could expect. We asked for some initial feedback, so that the team was involved throughout the implementation phase.